MY: APPLE SUPPORT

We provide support for your Apple device to help you solve any issues or problems.

MacBooks - MacBook Pros -  MacBook Airs -  iMacs - iPhones  iPads or Apple Servers.

On or off-site Support.

xMac is introducing four new support packages which will suit all types of Apple users.

Starting with my:Apple Green through to my:Apple Platinum, there is a so-lution there for you whether you are a home user who is starting out and needs assistance via email, right through to the business user who needs their Apple computer to be fully functional at all times.

The xMac my:Apple support packages are designed to give peace of mind to the user and offer value for money with fixed monthly fee.

Support Packages

my:Apple Green
monthly
£19
per month for minimum of 12 month contract
The my:Apple Green Support package will suit the Apple user or potential purchaser who is not in an immediate hurry for their answer, or is on the move and only logs-in to their email account occasionally or wants to keep their support expenditure to a minimum – but keep in touch with the latest in Apple technology.*
Unlimited email access to xMac for service, support and general computer/device enquiries via email only, with 72hr response time
Note: NO remote support available unless requested by the xMac operative for the diagnosis.
Regular email updates on new Apple products
Run Disk Utility, repair disk permissions, verify and repair disk if required.
Examine Time Machine backups are working correctly.
Update to latest Mac OS X software if applicable.
Update all installed & updatable software applications on 1 apple computer included within remote appointment.
Examine account desktop icons.
Remove unwanted applications.
Examine and check for Malware and other unwanted software.
Contact UsContact Us
my:Apple Red
monthly
£29
per month for minimum of 12 month contract
The my:Apple Red Support package is designed for the Home or Family user who needs the occasional helping hand to understand some or all of the technical stuff that makes their Apple computer work and would like xMac to do some of the regular work that needs doing to keep your Mac running smoothy.*
Unlimited email access to xMac for service, support and general computer/device enquiries via email only, with 48hr response time
3 month Apple/Mac examination appointment via Remote connection, from user experienced issue list.
Regular email updates on new Apple products
Run Disk Utility, repair disk permissions, verify and repair disk if required.
Examine Time Machine backups are working correctly.
Update to latest Mac OS X software if applicable.
Update all installed & updatable software applications on 1 apple computer included within remote appointment.
Examine account desktop icons.
Remove unwanted applications.
Examine and check for Malware and other unwanted software.
Contact UsContact Us
my:Apple Golden
monthly
£39
per month for minimum of 12 month contract
The my:Apple Golden Support package is there to aid the Pro-sumer or Home based company user with 1 or possibly 2 Apple computers who wants help to keep the computer system working and up-to-date with help when your computer doesn’t want to work.*
Unlimited email access to xMac for service, support and general computer/device enquiries via email only, with 48hr response time
2 month Apple/Mac examination appointment via Remote connection, from user experienced issue list.
Regular email updates on new Apple products
Run Disk Utility, repair disk permissions, verify and repair disk if required.
Examine Time Machine backups are working correctly.
Update to latest Mac OS X software if applicable.
Update all installed & updatable software applications on 1 apple computer included within remote appointment.
Examine account desktop icons.
Remove unwanted applications.
Examine and check for Malware and other unwanted software.
Contact UsContact Us
my:Apple Platinum
monthly
£49
per month for minimum of 12 month contract
The my:Apple Platinum Support package is the xMac Professional solution for the Mac that has to work day-in/day-out for the work based Macintosh computer that can’t fail and can be deployed in a network environment (each Apple computer on a network will be paid for individually). Also your system is kept up-to-date with regular software updates, maintenance and backup routines.*
Unlimited email access to xMac for service, support and general computer/device enquiries via email only, with 48hr response time
2 month Apple/Mac examination appointment via Remote connection, from user experienced issue list.
Regular email updates on new Apple products
Run Disk Utility, repair disk permissions, verify and repair disk if required.
Examine Time Machine backups are working correctly.
Update to latest Mac OS X software if applicable.
Update all installed & updatable software applications on 1 apple computer included within remote appointment.
Examine account desktop icons.
Remove unwanted applications.
Examine and check for Malware and other unwanted software.
Contact UsContact Us

* Multiple computers are looked at by prior arrangement.

All support packages are priced at a monthly cost with a minimum 12 month contract.
For more information on the Green, Red, Golden and Platinum support packages that we now offer or to discuss which one is right for you.

Contact Us

What our Clients say...

  • Absolutely brilliant- earlier in the year I had allot of problems with my mac, the problem was unfixable due to an error on my part, but he did advise great strategies to keep my mac functioning well.

    If I had a problem again I would definitely contact Robert

  • Robert has really helped me. He’s added additional memory to my iMac and MacBook Pro.

    He’s then set everything up so all my files are in sync and stored securely in the cloud.

    He’s really knowledgeable and I have no hesitation in using him again.

    I highly recommend him.

  • Robert has once again displayed his professionalism, attention to detail and courtesy in dealing with a problem that was locking up my mobile sync and creating a huge volume of duplicated emails on my desktop iMac.

    Brilliant service within 24 hours of asking and took Robert no time at all to correct the fault.

    I would highly recommend him.

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