3 months ago my MacBook laptop keyboard had stopped working. I called a local company who said they could fix Apple computers. 3 months later it was still not fixed and I asked for my deconstructed and unrepaired computer to be returned to me.
I then spoke to Robert Brown at xMac. He collected the MacBook computer from me on a Wednesday and by the end of the week Robert had telephoned me and produced a written report.
The report included images of the MacBook and it detailed not only that the computer could have been repaired, but that the previous repairer had lost many of the original screw fixings. They had gone so far as to replace the outer cover back-plate screws with screws from a shorter half-length MacBookPro screws.
They had broken the serval internal cable connections and the Logic Board had been poorly refitted and not correctly lined-up.
The MacBook computer was already going to be secondary machine as I had already had to purchased a replacement and as he said, ‘if I had given it to him first, it could easily have been repaired by just changing the US Keyboard within a matter of days.Kate - Business Mentor, West Sussex
Robert Brown at X-Mac has helped me solve more problems over the years with my Apple computers than I can remember. He is always my first point of call if I have a problem with anything to do with my laptops or desktops. Whether it’s setting up new machines or bringing calm to my nerves when something goes wrong – even crashes – midway through important work, he is always at the end of the phone. Many problems he solves remotely so I don’t even have to leave my busy office. A true Apple wizard, I wouldn’t want to live or work without.
Thank you Robert from a very busy journalist and author – and please don’t ever think of retiring!Mela - Journalist,
Robert is knowledgeable in his subject area and achieves results quickly and efficiently.Marianne - Consultant, Woking
I have had many issues with my lap top for some time and just ignored it. I met Robert at a networking event and he very kindly offered to take my computer away and return it to me the next day. I can’t believe how much easier and quicker my lap top is and I was very pleased with the speedy service from Robert. He also took time to explain everything to me which I appreciated. I have not had any problems since so I highly advise everyone to have their computers checked.Gemma - Osteopathy, Guildford
Robert is an expert in his field with a really lovely attitude and fills you with confidence that you will get the job done, not only in the quickest possible time but his work will be done properly. He is very honest and doesn’t fill you with false promises and is very thorough in his assessments. His prices are very fair and I would have no hesitation in recommending his services to anyone.Keith, Woking
Robert has helped me with an upgrade from a Mac laptop to an iMac. He was extremely conscientious in his work and took the whole job away from me. The transfer was seamless – all I needed to do was make Robert a coffee! Can’t recommend his services highly enoughRebecca, Virtual Marketer, Guildford
Robert has once again displayed his professionalism, attention to detail and courtesy in dealing with a problem that was locking up my mobile sync and creating a huge volume of duplicated emails on my desktop iMac. Brilliant service within 24 hours of asking and took Robert no time at all to correct the fault. I would highly recommend him.Tony, Accountant, Dorking
My old early 2011 iMac was becoming increasing slow and frustrating, to the point I was waiting for it to catch up with me. After using XMac I was delivered what felt like a brand new laptop. Much much faster! Thanks to the XMac team, great service.Chris Nutbeen, Ash Vale